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PRIVACY POLICY

Last updated August 05, 2025

This Privacy Notice for Forever Labs Clinics, Inc. (doing business as Forever Labs) ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://foreverlabs.com  or any website of ours that links to this Privacy Notice
  • Use Stem Cell Banking and Storage. Forever Labs is a company specializing in stem‑cell collection and storage, focused on longevity, age‑related disease prevention, and regenerative medicine.
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. Contact us at info@foreverlabs.com with any questions.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics using the table of contents below.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information? Some information we collect may be considered sensitive. We process it only when necessary with your consent or as otherwise permitted by law.
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? To provide, improve, and administer our Services; communicate with you; ensure security and prevent fraud; and comply with law.
  • In what situations and with which parties do we share personal information?We may share information in specific situations and with specific third parties.
  • How do we keep your information safe? We use organizational and technical processes to protect your information, though no system is 100 % secure.
  • What are your rights? Depending on where you live, you may have rights to access, rectify, or delete your personal information and more.
  • How do you exercise your rights? Submit a data‑subject access request or contact us.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. DO WE OFFER ARTIFICIAL INTELLIGENCE‑BASED PRODUCTS?
  7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
  8. HOW LONG DO WE KEEP YOUR INFORMATION?
  9. HOW DO WE KEEP YOUR INFORMATION SAFE?
  10. DO WE COLLECT INFORMATION FROM MINORS?
  11. WHAT ARE YOUR PRIVACY RIGHTS?
  12. CONTROLS FOR DO‑NOT‑TRACK FEATURES
  13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  14. DO WE MAKE UPDATES TO THIS NOTICE?
  15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You

The personal information we collect may include your:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Usernames
  • Passwords
  • Billing addresses
  • Debit/credit card numbers

Sensitive Information

When necessary, with your consent or as otherwise permitted by law, we process:

  • Health data
  • Genetic data
  • Biometric data

Payment Data

We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe and Plaid.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

The information we collect includes:

  • Log and Usage Data: Service‑related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
  • Device Data: Information about your computer, phone, tablet, or other device you use to access the Services.
  • Location Data: Information about your device's location, which can be either precise or imprecise.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with laws. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, including to:

  • Facilitate account creation and authentication and otherwise manage user accounts.
  • Deliver and facilitate delivery of services to the user.
  • Respond to user inquiries and offer support.
  • Send administrative information to you.
  • Fulfill and manage your orders, payments, returns, and exchanges.
  • Enable user‑to‑user communications.
  • Save or protect an individual's vital interests.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK, this section applies to you.

We may rely on the following legal bases to process your personal information:

  • Consent – You have given permission.
  • Performance of a Contract – Processing is necessary to fulfill our contractual obligations.
  • Legal Obligations – Processing is necessary for compliance with legal obligations.
  • Vital Interests – Processing is necessary to protect vital interests.

If you are located in Canada, similar bases apply under Canadian law.

In exceptional cases, we may process your information without your consent when permitted by law.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with specific third parties.

We may share your personal information:

  • Business Transfers: In connection with any merger, sale, or acquisition.
  • Affiliates: With our affiliates who must honor this Privacy Notice.
  • Business Partners: With partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar technologies for security, analytics, advertising, and basic site functionality. You can opt‑out of certain tracking as described in our Cookie Notice.

Google Analytics

We may share information with Google Analytics to track usage of the Services. You can opt out via Google's opt‑out tool.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE‑BASED PRODUCTS?

In Short: Yes. We offer products, features, or tools powered by AI. These tools are provided through third‑party service providers such as Anthropic and Databricks.

Your input, output, and personal information may be processed by these providers in line with this Privacy Notice. Contact us if you wish to opt out.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

We take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

Despite safeguards, no electronic transmission or storage technology is 100 % secure. Access the Services within a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18.

If we learn that personal information from users under 18 has been collected, we will delete it promptly.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your region, you have rights to access, rectify, delete, or restrict the processing of your personal information.

Withdraw your consent at any time by contacting us or changing your preferences. Unsubscribe from marketing communications by following instructions in our emails or messages.

12. CONTROLS FOR DO‑NOT‑TRACK FEATURES

Most browsers include a DNT feature, but no uniform standard exists, so we do not respond to DNT signals.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. Residents of certain U.S. states may have additional rights as outlined in this section.

These rights may include the right to know, access, correct, delete, and opt out of certain processing. Contact us to exercise these rights.

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes. We will update this notice as necessary to stay compliant with relevant laws.

The revised date will be indicated at the top of this notice. We encourage you to review it periodically.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email us at info@foreverlabs.com or write to:

Forever Labs Clinics, Inc.
600 S. Wagner Road
Ann Arbor, MI 48103
United States

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws in your country or state, you may have the right to request access to, update, or delete the personal information we collect from you. To submit a request, contact us or submit a data‑subject access request.